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How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?

Exam Register Link: https://examregistration.microsoft.com/?locale=en-us&examcode=MB-910&examname=Exam%20MB-910:%20Microsoft%20Dynamics%20365%20Fundamentals%20(CRM)&returnToLearningUrl=https%3A%2F%2Fdocs.microsoft.com%2Flearn%2Fcertifications%2Fexams%2Fmb-910

The exam covers a wide range of topics, including the basics of Microsoft Dynamics 365, customer engagement, sales automation, customer service, and marketing automation. The exam is designed to assess the candidate's understanding of key concepts and their ability to apply these concepts to real-world scenarios. The exam consists of multiple-choice questions and is available in several languages.

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The Microsoft MB-910 certification exam is designed to test the foundational knowledge of candidates in Microsoft Dynamics 365 Fundamentals (CRM). The exam is aimed at individuals who are interested in pursuing a career in the field of customer relationship management (CRM) and wish to demonstrate their knowledge and expertise in this area. The MB-910 exam covers various aspects of CRM, including customer engagement, sales, marketing, and service.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q66-Q71):

NEW QUESTION # 66
You are evaluating Dynamics 365 Sales as a potential replacement for your company's existing sales system. What is a lead? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 67
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance. You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 68
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article

NEW QUESTION # 69
A customer plans to use knowledge articles to share information as cases are resolved.
For each of the following statement, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge- article

NEW QUESTION # 70
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.